At Freedom Property Management TX, there are few things more important to us than your rental experience.
Our residents are the heart of our business.
When you rent one of our residential properties, we work hard to ensure your experience is seamless.
On this page, we’re answering some common questions we receive from both prospective and current residents. From questions about applying for a rental home and submitting maintenance requests to paying rent and understanding security deposits, we’ve got you covered with the answers below.
If we missed your question, please feel free to call us at 210-787-2860 or send us an email at info@freedompmtx.com for more!
At Freedom Property Management TX, we have a wide variety of single-family homes, multi-family properties, condos and apartment buildings available for rent across the Greater San Antonio area.
Our residential properties are located across the Greater San Antonio area, including Selma, Schertz, Cibolo, Converse, China Grove, Adkins, Boerne Bulverde, Spring Branch, Canyon Lake, Helotes, La Vernia, Elmendorf and Saint Hedwig.
You can find our available rental homes listed on our website. Each posting will include information about the property, rental rate, amenities, location and more.
If you don’t find the right rental home for you, keep checking on a regular basis. We update our current listings regularly.
Once you find a property you’re interested in, you can submit a rental application online.
When applying, you’ll be asked to provide details regarding your income, credit score, rental history, employment and other relevant information. To help avoid unnecessary delays, make sure all information provided is accurate and complete.
We evaluate every applicant using factors, such as income, rental history, credit history, and more. We apply our screening criteria consistently for every applicant, and always abide by applicable Texas fair housing laws.
Yes! We know that San Antonio is home to a large military community, including active-duty service members and military families relocating to the area.
If you’re moving to San Antonio because of military orders, we’re committed to making the rental process as clear and straightforward as possible.
Of course. If you’re interested in one of our properties, feel free to reach out to us to schedule a showing.
Don’t wait too long! Many of our rental homes fly off the market quickly!
You can pay your rent through the online tenant portal. This online payment option makes paying rent simple and convenient.
The portal also allows you to set up automated payments, so you never miss a deadline.
If you have questions about making a payment, contact us before your rent is overdue. Delayed or missed payments can result in late fees and other consequences.
If you have a maintenance request, please submit it through the online resident portal.
When submitting a request, provide as much detail as possible, including photos and videos, if helpful.
The more we understand the issue, the easier and quicker it’ll be for us to determine the appropriate next steps.
If you experience an urgent maintenance issue – one that threatens your safety or could cause significant property damage – please call our 24/7 emergency maintenance number right away.
The number to call is: 1-800-481-9612.
For situations involving immediate danger to life or safety, like a fire or gas leak, contact the appropriate emergency services first.
Pet policies vary by property. Please review the listing and lease to understand the applicable pet requirements, restrictions, fees, and approvals.
If you have a pet, make sure you disclose it during the application process. Receiving the appropriate approval is crucial before bringing the pet into the property.
Any alterations, changes or improvements to the property should be approved in writing before work begins.
If you’re unsure whether a change requires approval, ask your property manager first to avoid consequences.
When your lease is coming to an end, we’ll communicate with you regarding your lease renewal options.
If you plan to move out, please follow the notice requirements in your lease. This will ensure that we can properly coordinate the move-out process.
Before moving out, please remove personal belongings, clean the property and return all keys and access devices.
The security deposit amount varies by property. The exact security deposit amount will be clearly outlined in your lease agreement.
Your security deposit will be returned within 30 days after you move-out.
If deductions are made for unpaid rent or damages beyond normal wear and tear, you’ll receive an itemized list of the deductions along with any remaining balance.
If no deductions need to be made, you will receive your full deposit back.
When you rent with Freedom Property Management TX, you enjoy a smooth and stress-free rental experience. We’re responsive, transparent and respectful, and we promise to treat you fairly throughout your tenancy.
At Freedom Property Management TX, we’re here for you.
We believe that you deserve responsive communication – so that’s what we provide.
If you’re a current resident, please use the online tenant portal for general inquiries or maintenance requests.
If you’re a prospective resident, please call us at 210-787-2860 or send us an email at info@freedompmtx.com for more!